Returns & Exchanges
At Chihiros Aquatic Studio, we want you to be completely satisfied with your purchase. If your new fashion items aren't the perfect fit, you can return or exchange them within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
2
Prepare Your Package
Carefully pack the unworn items in their original packaging with all tags attached to ensure they are protected during transit.
3
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
4
Receive Your Refund
Once our studio inspects the returned items, we will process your refund or exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing